[Resolved]  Reliance Communications Ltd — Eating Customers Money

Address:	Muzaffarnagar, Uttar Pradesh
Website:	www.kkagarwallove.50webs.com

Dear Sir,

FOR RCOM

1. I have a RCOM prepaid connection [protected] into which the balance I checked last time was Rs 04.97 on dated 04-July-13. That as I use this phone by myself I found that on dated 6-July-2013 the balance was gone 0.47 paisa I was shocked that how it can be done while I am not make any calls from my mobile number. I was informed from the 198 Complaint cell that I sent messages so that 4 Rs deduct from my balance amount. I never sent any messages from my mobile as I am not interested in sending the messages from this mobile and my phone was also was very simple Kind. I was facing this problem fourth time where U without any reason cut off the customer balance by your own without any legal justification by applying Messages charges automatically from your side. That deducting my mobile balance shows that you are eating my money of my mobile phone without any giving any service to me as for making unjust enrichment purpose only. This type of wrong bad behavior shows that you are breaking the customer trust on you who think that credited money in mobile may be used in emergency when the Customer wants to spend. I have not now other services activated till yet on my mobile but if any in mischievous behavior is activated by your company side that I have no idea about it.

2. Now I am humbly requesting to you to get credited my mobile balance of Rs 4/- into it as it was last time before I checked it thru my mobile. It is a criminal breach of trust, tort, Mischief, hurt, unjust enrichment defined In IPC In Law for taking advantage of customer money for your all wrongful RCOM company needs without any proper justification for cutting the customer mobile balance at your own behalf as you are operating my mobile on my mobile balance by yourself, instead I have to operate my mobile and my balance for my own use. Hope U take proper action on my complaint as soon as it can be else I make Online remark on various websites for this injustice and also forward this same complaint to TRAI again and again until it is not rectified by yourself on my complaint. You gave every time same problem to me and I am fed up from your mischievous demeanor.

FOR TRAI

3. That the above complaint was sent to RCOM higher Official for getting you acknowledgement what is happening in TELECOM Industry . Now I want to bring into the notice of TRAI that quite sometimes I am suing two mobile operator connections basically of RCOM & AIRTEL. My Reliance number is [protected] and AIRTEL which I am using are [protected], [protected], [protected], [protected], [protected] mostly and all mobile numbers are registered in Do not Call Registry. That from the last six months I am observing & noticed that both the operator RCOM & AIRTEL by their own mischievous methods apply unlawful MESSAGES, TARIFF VOUCHERS and other VALUE ADDED heavy charges on my mobile without my consent and knowledge and cut off my balance occasionally and eating my mobile balance amount swiftly. I several times complaint about it to 198 Complaint cell and the other high officials of COM and AIRTEL but both are so shrewd & mischievous that they passes their wrongdoing work on the customer/user shoulder and said that everything is all right and nothing wrong has been done to you.

3.1 That the RCOM company is so shrewd, tricky that when U recharge your mobile(having CDMA connection) with any prepaid tariff voucher it never display the Remaining Balance amount on Screen when the customer uses and makes a call that after call what was the remaining balance is each and every day before call and by inner process cuts the customer amount balances with their own method of dirty style unlawfully so that he customer will not aware about it balance each time like other operators do when U makes a call.

3.2 Similarly the AIRTEL was doing same nasty trick on my Airtel mobile numbers they always himself send a message to me that from today your call rate has been changed from 1.2 paisa to 1.5 paisa per second for 60 days without any conversion charges and after 60 days again send a message to me that from today your call rate has been again changed from 1.5 to 1.7 paisa for 60 days without any conversion charge and this mischievous method my Airtel call has been increased now up to 2.0 Paisa per second while I have not applied for any Tariff Voucher or Plan Voucher updated on my mobile numbers.

NOW what I am seeking justice to U to make a proper direction and Telecom guideline especially to RCOM to display the balance of CDMA after “each and every call” and stop all the unlawful wrong MESSAGES and VALUE ADDED Charges be applied by their own and deduct the customer balance amount rapidly and cut off & wiped off the customer balance swiftly without his consent and knowledge.
Similarly for AIRTEL direct him now to apply himself and tariff vouchers being updated for 60-90 days and increases the call rate or pulse charges without the customer consent and accord and not cut off any Messages charges which the customer have not used for.

Thanking You!
Dated:- 06-07-13

From:-
Mr KK Agarwal Advocate,
210 South Civil Lines, Muzaffarnagar-251001, U.P
MB:- [protected], [protected]