[Resolved]  Tata DoCoMo Postpaid (Rs. 249 Plan, Pune, Maharashtra) — Bill of 2773/- on a plan of 249/- (with refundable deposit of 500/-)

vodafone postpaid 249plan — reqst to not received of bill

Dear sir ,
i am using 249plan but not received of bill last 2month but called in care so find that your bill dicpach or received your father /mother but our family any person not received bill then can you help me in this metter very fastly or who is name of persone when my bill dispatch our home please completed detalis of door step side by side in future my bill only send our emil id - nnaveen _verma @rediffmail.com hard copy of bill very fastly stop i am waitting your action

All post paids are waste paids.

Dear Mr. Bedi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

"Dear Mr. Jagatjit,



We would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage beyond the credit limit and there is an outstanding amount of Rs.2773 and request you to clear the outstanding amount.



Thanks and Regards,

Customer Care

Tata Docomo.

Dear Customer Care,

Thanks for responding.

My Usage:
1. Voice: Well withing the 249/- plan usage free minutes.

2. Data: Fee Data usage of 300mb on 2G network within the 249/- plan.

My Complaint:

I). No intimation and disconnection on exceeding 300mb usage limit to customer.

ii). Inspite of my repeated calls to customer care for disconnection, no one is willing to issue ticket to that effect.

iii). I have had similar cases with BSNL, Punjab(Chandigarh) Broadband connection (which never got installed on time) and I ended up using Net-Connect with similar consequences. Result, Fault on their part to deliver services on time, consequentially disconnection with apology.

Also, Vodafone, Gurgaon. Thinking they are professionally sound network.(Turns out they are as worse). Consequently disconnection with apology from network for the inconvenience caused to customer.

Now, this is the third time I have opted for a post-paid connection, as sold by one of you salespersons for being cost effective, considering options, I opted for one pre-paid( which I am still using) and One Post-paid, in question.

iii). Let me bring to your notice that a 2G data pack costs Rs. 51/- (2GB download Post Paid) and Rs. 69 /- (2GB in pre-paid) in TataDoCoMo postpaid, please correct me if I am wrong. On what basis is tata-docomo post-paid charging customers such exuberant charges for data usage, knowing very well that the customer will not pay.

This seems to me big tele-com scam to extort money from post-paid customers.

My response:

Please adjust data usage as per market packages to commensurate bill data usage exceeding 300mb limit. which in no case should exceed 69/-
That makes my bill Rs. 249/- +69 /- (2GB data 2G spectrum) = 318/-

I have already paid advance of 500 /- as security deposit. kindly deduct 318/- and refund 500-318 = 182/- to my [protected] pre-paid account of Tata-DoCoMo. kindly intimate by mail or sms to that effect.

And subsequent disconnection, As there is no point in continuing it further, I am happy with Post-paid connection, lot less headache and unsolicited court notices.

Thanks and Best Regards
Jagatjit S. Bedi
[protected]

Correction:

And subsequent disconnection, As there is no point in continuing it further, I am happy with pre-paid connection, lot less headache and unsolicited court notices.

Thanks and Best Regards
Jagatjit S. Bedi
[protected]