Mobiwik — Amount not refunded for unsuccessful transaction

Address:New Delhi, Delhi, 110017
Website:Www.mobiwil.com

I made a transaction against Book My Show for RS. 397, the amount got deducted though the transaction was unsuccessful. I received a msg from Book my show stating that the amt was not claimed by them and so the amt will be remburssed by original transaction mode.
I received a call from mobiwik after raising a complaint and the guy was asking about my debit card detail which I refused to share and ask him to mark a official mail in case they need my AC details. At the time of making this payment the mobiwik page was by the fault open in my ph but after the transaction I closed the same and now I don't remember which mail id is Registered with mobiwik. My no is showing as registered but I'm not able to change my password through "forgot password" option.
Please assist ASAP.

Thanks
Neha
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No one has yet called me up for my complaint...
What else is required to get update on the same...

Neha
No one is responding for this complaint..
No update till now...

VIDEOCON D2H ONLINE PAYMENT TRANSACTION FAILED

VIDEOCON D2H ONLINE PAYMENT TRANSACTION FAILED BUT MONEY IS DEDUCTED FROM MY ACCOUNT. AMOUNT-231.00 TRANSACTION ID-[protected] VIDEOCON D2H CUSTOMER ID[protected]

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