Modi Hyundai — NCB not transferred from old to new car

I sold and purchased new car from Modi Hyundai Mumbai Malad dealership. Firstly, they forcefully issued insurance of my new Alcazar Car No.MH01DT7188 without passing NCB benefits to new car. Old car further sold to other party after 9-10 months. I am loosing Rs 25, 000/- on NCB due their mismanagement and now they are not responding and providing solution. My new car Alcazar renewal is approaching and they are not helping with solution. Really need help to sort it out please.
Regards
Abhijeet Roy
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