[Resolved]  Mondelez India Foods / Cadbury India — a worm inside dairy milk

Address:700118

I was a huge cadbury fan and right from my childhood, i've only had chocolates from cadbury (I'm a big chocolate lover), but not any more. Today my father brought a dairy milk for me from a local shop and to my utter surprise (Read shock), there was a worm present inside the sealed packet. It was moving. Thank god that i saw it, else i would have consumed that worm/ insect as well... I had never expected that something like this would happen with me that too from such a huge company.. Immediately i called the shop owner.. Just because of this, i will quit buying products of cadbury.. I have not posted anything in facebook as of now, but maybe i will to make others aware of the same thing and i have even taken photos of it. This is such a disgusting matter.
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Nov 27, 2017
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2017
Mondelez India Foods / Cadbury India Customer Care's response
Dear Debaratirini,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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