Mondelez India Foods / Cadbury India — Arrogant behaviours with retail outlet

Dear Sir,
With regards to above subject, I am proprietor of Mittal Medicals at Aurangabad.

Since inception of my business and generation of retail outlet code with Ms Jasjeet Agencies at Aurangabad, I am regularly purchasing Cadbury products from the party whenever the booking person comes for booking orders. However, I have asked and enquired multiple times for the Freeze box for my counter outlet wherein the booking staff, his team Leader Mr Mukhtar, office person Mr Ashok always tried to gave me fasle assurance saying that it will be booked next month, in Process etc etc... When I went strict with this people, they tried to avoid my order bookings... saying that you don't give order, behaving arrogantly and assuring wrong words...I have purchased regularly from sales person coming for order at my shop...

I have asked for escalating the issue to his superior which Mr Ashok / Mr Mukhtar disagreed to provide any contact details.. And above all whenever i called office/order person for order booking, he give me false assurance and in the evening I get a call from unknown/anonymous number saying that "aapko freeze chahiye, मिल जाएगा नया, सिर्फ 2000/- देने होगे"... Completely fraud wrong communication, arogant and blunt behaviours by Cadbury office at Aurangabad is truly disgusting...

Kindly look into the matters and do the needful failing which i need to escalate the issue to customer forum/court.

Regards,
Mittal Medicals,
Padampura, Aurangabad
[protected]
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, we thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop. Please note visi coolers are allotted on the basis of certain criteria. Assuring you of our best services.
Aug 18, 2022
Updated by Mittal Nilesh
No support provided from your team... I m loosing over business and customer for the lack of services from Your team with fraud and arrogant behaviour.. Pls suggest.
Complaint comments 

Comments

No development as of now. Pls suggest the needful. Suggest me to escalate the issue.

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