[Resolved] Mondelez India Foods / Cadbury India — Bad Quality Found In Gems Pouch

Ramiz Malek

May 30, 2021

Address:

Ahmedabad

Dear Customer Care Manager / Complaint Manager,

Me and my family using your many products since childhood. Today when buy a Gems 5 Rs. Pouch which is one of the my favorite too and we all like this and have it regularly. I see all chocolates seems pour quality and it seem chocolates was eaten from inside and only top layer is pending. (may be by some fungus or else)

It is too bad as children's just open it and directly put in their mouth. This time i open it for having it and i see that.

I think that is serious matter. Hope you understand the seriousness of the said things. For reference i attached pix of pouch for tracking batch / mfg. details. and pix of all chocolates.

I am not expecting this from your company. Hope you understand matter became critical if my daughter or any other eat this and some thing unusual happens.

I store the said pouch in my freeze for your reference if you need the same.

+2 photos

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Aug 12, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)