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Mondelez India Foods / Cadbury India

Mondelez India Foods / Cadbury India — Cadbury Celebration Assorted Gift Pack

Address:Mumbai

Hi,
Writing with regards to Celebrations Assorted Chocolate Gift Pack ordered on 23rd Jan ordered Cadbury through Grofers Order Id RD[protected],
The pack Mfg date 21/09/21 and Best before date says 05/22
Each and every chocolate when opened was full of white fungus and fully broken into powder.
It was highly disappointing as I had ordered it for my niece's late night surprise birthday celebration which was indeed a sad surprise for all o[censored]s.
No amount of refund or apologies can erase the unfortunate experience and humiliation I went through for ordering my niece's favourite Cadbury for her birthday.
I wish Cadbury India will take cognizance and look into the matter as it is not just my niece but a lot of kids like to eat Cadbury and their health is at stake if your Quality control/Assurance Team fails to accomplish their job satisfactorily.
I believe my bad experience was the result of Cadbury India's Quality team's negligence and I demand compensation for my niece's birthday celebration.

Thanks,
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Comments

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Thanks for replying. I have forwarded the requested details. I am unable to attach any photos here as the file size limit is not allowing.
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