[Resolved] Mondelez India Foods / Cadbury India — Cadbury celebrations | |||
The glorious day of 26th January is also celebrated as my Father-In-Law’s Birthday. On the very same day I had been to Sehekari Bhandar ( at Agar Bazar, Mumbai) to purchase some products of Cadbury.I came across Cadbury Celebrations packets and picked up 11 boxes to be given to guests who were home for celebrations.And let me mention, I am extremely particular with the manufacturing and expiry dates.Only after consideration of the same, the chocolates were purchased.To much of my surprise, little did I know that that experience would turn out to be the worst.I distributed the boxes to each of my guest and to my shock I realised the next day that the boxes were loaded with white powder and the chocolates were covered with fungus.Personally, mine as well as my families health has been affected after eating the same apart from the embarrassment that we have faced after giving our guests these ‘esteemed products’ as a ‘return gift’.Im sure the same would have been the case with every guest of mine after eating these chocolates. It is shocking and disturbing to know that the services of Cabdury has dropped to such new levels. I strongly put forth this matter ahead. I need a clarification and compensation for the ill effects of eating these chocolates on my families health as well as my guests, the embarrassment that I had to face in front of all my guests, the time I have wasted in running for compensating to my guest, the time I have wasted in purchasing and trying to seek clarification from the place where I have purchased the same. Was this information helpful? | |||
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Feb 01, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Radhika,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.
Thank you,
Consumer Service Cell , Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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