Mondelez India Foods / Cadbury India — Contaminated Dairy Milk Silk Hazelnut

Dear concerned,

I purchased an “Cadbury Dairy Milk Silk Hazelnut” a few days ago from a nearby grocery store. When I opened it, I found that there was a worm (“illi”) inside it and the whole chocolate was contaminated with worm poop and covered under a layer of White Fungi. Keep in mind the fact that It was already contaminated already, it was inside it. I just opened the chocolate and encountered the findings. FYI, chocolate was not kept open.

I have shared pictures of the same for your reference. This poor level of quality control is extremely hazardous to health and raises various concerns over the flaws of your Quality Control.

Please respond on this issue on a priority basis or else I’ll have to raise a complaint with the consumer forum.

Thanks and regards
+6 photos
Was this information helpful?
No (0)
Yes (0)
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Feb 24, 2022
Updated by Aradhya J
The email is not accessible. Please share email in clear format.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mondelez India Foods / Cadbury India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1679
    Pending
    186
    Resolved
    848
    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
    View all Mondelez India Foods / Cadbury India contact information