[Resolved] Mondelez India Foods / Cadbury India — Dairy milk pack

Arun Prasath Durairaj

from Chennai, Tamil Nadu

Jul 8, 2022

Address:

Chennai, Tamil Nadu

Team,

I have purchased 12 pcs of 10 rupees worth Dairy Milk yesterday (07th July 22).

As per pack it shows manufacturing date is March 2022 and expiry date is February 2023.

But when I opened the pack it wasn't looking good as if it was rotten and not in a shape.. Everything turned into semi powdered texture.

We were irritated that out of 12 pcs, 7pcs are bad I can say worst of worst. I went to the same shop to return but they didn't replace it also.

I will never buy the Cadbury product again.

Need proper response from you end. I'm very much disappointed as I was having your products since childhood.

I have attached pics. Awaiting response.

If I don't get proper response will escalate for sure to the next level.

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Sep 1, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)