Mondelez India Foods / Cadbury India — Dairy Milk Silk is half the size

Seema Kulpreet

from Ghaziabad, Uttar Pradesh

Jul 11, 2022

Address:

626, Siena, Mahagun Mansion, Phase I, Indirapuram, Indirapuram

I ordered two Dairy Milk Silk from a regular online grocery app yesterday. I received two sealed chocolates today morning but what left me shocked was the size of chocolates inside the wrappers. I haven't yet opened the packets but can make out that half the wrapper is empty. The chocolates inside are precisely half the size, inspite of paying full price.

Feel cheated and disappointed as I didn't expect this from a trusted and favoured brand

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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Comments

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 12, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Seema Kulpreet's [Complaint's author] reply, Jul 12, 2022

Please give the correct email address. The one mentioned in your reply is incomplete.
Who do I send the mail to?