[Resolved]  Mondelez India Foods / Cadbury India — dairy milk silk oreo - bad taste

Address:New Delhi, Delhi

I purchased 10 dairy milk silk oreo on 07 august 2017. First chocolate opened had a taste of machine oil in it. We kept it in refrigerator thinking that it might be because it was melting, but after an hour of freezing, it still tasted like machine oil. We bought the chocolates from a vendor on our way home, so we couldn't go back and return/exchange the product from the shop. We had to discard the chocolates.
However, it was tasting like machine oil, so i kept the opened one for proof. I cannot attach any photo as it will not show you taste.
Kindly take appropriate action and fulfill my damage.
Was this information helpful?
No (0)
Yes (0)
Sep 9, 2017
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Aug 08, 2017
Updated by usharr
The chocolates were worth Rs.75 each. The chocolates were packed on April 2017. The outer white wrapper were covered with oil. Even tried reaching out to the customer complaint number on the chocolate cover but they didn't pick up.
Verified Support
Aug 09, 2017
Mondelez India Foods / Cadbury India Customer Care's response
Dear Usharr,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Comments

Oreo chocolate was smelling so bad even its taste was so bad usually was never so bad it was smelling as kerosene oil even the chocolate was not expired chocolate

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mondelez India Foods / Cadbury India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1679
    Pending
    186
    Resolved
    848
    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
    View all Mondelez India Foods / Cadbury India contact information