[Resolved] Mondelez India Foods / Cadbury India — Dairy Milk silk oreo

ASHA M R

from Tirupati, Andhra Pradesh

Address:

689646

I bought a diary milk silk oreo flavor from "kwality bakers" opp. Trinity movie max, pathanamthitta and had the biggest disappointment of my life. The whole package smelled of leaked oil and was stinking. The outer packages seems to be drenched in oil, and the whole chocolate smelled of stale oil. I haven't eat even a single peace. Shopkeeper refused to take it back. For the higher pricing of silk chocolates, we expect little more of better quality. I hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!! Please ensure that the retail shop keepers accept such defective packets and replace it.
Code # i70121 a2
Pkd date -01/17
Bar code #[protected]

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Jun 22, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Asha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)