[Resolved] Mondelez India Foods / Cadbury India — Fungus in cadbury celebration chocolate

bibhu priyadarshi

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411027

I bought a dairy milk gift pack containing 1 dairy milk chocolates and 1gems & 2 five stars in it. When I opened the dairy milk pack it was fungal infected and having powdery surface with a very bad taste.
The manufacturing date on pack is 8/15.
Such poor quality is not expected from a reputed brand like cadbury.
Thank god that I have not given it to my baby. i will never buy any Cadbury product in future and tell my friends and family to do the so.

Its been a month but no one is bother to contact me after putting 4-5 mails.
What a waste!!

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Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2016

Mondelez India Foods / Cadbury India Customer Care's response Dear Bibhu, In this connection we draw your attention to our mail dated 25th January requesting you to give an appointment to our sales officer so that he could examine/collect the product. We are once again requesting our sales officer to contact you and seek an appointment to examine/collect the product in question. We thank you for writing to us and look forward to your continued patronage. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury Ltd)