[Resolved] Mondelez India Foods / Cadbury India — Improper cadbury dairy milk chocolate

jainish27

from Bengaluru, Karnataka

Address:

411057

Hi, i purchased a cadbury dairy milk today on 19th may 2015 with code k60229. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product. I am certainly not an expert to judge whether it is fungus or germ but the look itself is preventing me from consuming it.

I purchased the product from a vending machine in infosys ltd, pune (My employer) so i dont have any invoice of the product. There wasnt any delay between purchasing and opening the packet - hence i didnt mishandle the product. So i guess there is some problem in the product itself. Please analyse the product from the images attached and let me know if it is safe to consume or to destroy it.

Jds. [protected]@gmail.com

+4 photos

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Jun 19, 2016

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

May 19, 2016

Mondelez India Foods / Cadbury India Customer Care's response Dear jainish27, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at consumer.service.[protected]@mdlz.com with your purchase and contact details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)