[Resolved] Mondelez India Foods / Cadbury India — Metal piece found in 5star

Manmeet4

Aug 17, 2021

Address:

Pune

Date : 16th Aug, 21
Location : Pune

We purchased a bunch of 5star chocolates last week. Yesterday while eating one of the chocolate, there was a sharp metal piece inside the chocolate. My mom was able to luckily detect it and she quickly spat it out.
Had the kids in the family been eating this, this would have turned out to be a disaster. The metal piece was sharp and could have easily caused internal bleeding.
I am attaching pictures for your reference. I tried reaching the official 5star pages on FB and Insta as well as sent an email to the official email address. I don't the customer support team paying any heed to this. If this an issue with a batch of chocolates, then I am worried about others who would be consuming the chocolates.

+4 photos

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Sep 20, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)