[Resolved]  Mondelez India Foods / Cadbury India — Pathetic product and pathetic employees

Address:

Ghaziabad, Uttar Pradesh, 201002

I purchased a dairy milk silk 150 gm pack with batch no i60317 a3 and manufacturing date is 03/2016 and i purchased it from ghaziabad, up - 201002. this chocolate bar was really foul in taste and smelly. i sent an email to customer support of cadbury's on [protected]@mdlzindia.com, consumer. service. [protected]@mdlz.com, vijay. [protected]@cadbury.com, parveen. [protected]@csplc.com, consumer. services. [protected]@cadburyindia.com on 18th sept 2016. first of all i want to write here about the quick reply from an official within 2 days time who committed he would meet me that day however till now i have not received another reply or any other phone call from that person. when i tried to call that person (official) 4-5 times he always take that for granted and replies that he will be coming either today and tomorrow each time i call. last time when i called i told him that i will escalate this however this time his attitude was really irritating as he replied you can escalate this, no problem. is this the type of customer support cadbury's india is providing. i did not expected this from a company like such. my contact number is [protected] and email id is [protected]@gmail.com if anyone from that company is interested to contact me