Mondelez India Foods / Cadbury India — Rotten Cadbury Silk Foul Smell
S
SourabhSoni88
from Datia, Madhya Pradesh
Jul 6, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
Address:
11-Shanti Villa Pitambra Puri Colony Civil Lines Near Nageshwar Mandir
Hi Team,
I had bought a silk chocolate day before yesterday with barcode no[protected]. The chocolate has an expiry date of (10/04/2023) it is tasting bad and have a rotten smell( oily smell) . I tried returning/ exchanging back to the retailer from whom i bought the chocolate in Datia Madhya Pradesh 475661, who also could smell but eventually did not return back because it has not passed the expiry date. This has been a very experience for me with the product. Hoping you will take a note on the case and do the needful by returning or exchanging it. Also attached is the pic of the chocolate. The distributor name in Datia is Kallu Kukreja in super market and the retailer name Sonu Kirana Store.
Regards
Sourabh Soni
[protected]
+1 photos
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2022
Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Jul 07, 2022
Updated by SourabhSoni88 Please provide the correct mail id. I am able to see [protected]@mdlzindia.com id to address the issue.
Regards
Sourabh Soni
Jul 14, 2022
Updated by SourabhSoni88 HI All,
I havent heard since then. Please provide me the mail id where i need to provide the details.
Regards
SOurabh Soni
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