Mondelez India Foods / Cadbury India — Substandard quality of chocolates

Mondelez India Foods / Cadbury India — Substandard quality of chocolates

V Voice of a parent Jul 10, 2023 Jul 11, 2023 This thread was updated on Jul 11, 2023

I purchased Cadbury Dairy Milk Minis to give it to kids and to my shock I found very substandard quality of the chocolates. Dry and brittle, peculiar taste, I was almost afraid if it would be infested. We blindly trust your products and it is very disappointing to see the quality of your products drop to this extent. I definitely don't blame the shop vendor as the products I have received from them have been of good quality and if you see in the pics it is well within the expiry date. Sending you pictures of the same for your reference. Please take some action to avoid such disasters. Was this information helpful? No (0) Yes (0)
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Voice of a parent

Jul 11, 2023

A representative from Cadbury visited our home the very next day to look at the product and assured that the complaint will be considered. It's not very often that complaints are looked in with this spontaneity. Appreciate that!

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 11, 2023

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)