[Resolved] Mondelez India Foods / Cadbury India — Unhygienic (Soil particles in powder products) | |||
Recently I had purchased Cadbury cocoa powder for my homemade cake but it turned out unsatisfactory. This is not the case with previous purchase. The products made from January 2021 has some soil particles in it(not only the cocoa powder but also the hot chocolate powder of Cadbury), may be this is due to unhygienic work place or the company deliberately did a food adulteration. We may never know. The cake I made now is inedible and who is going to pay for it? Forget about the compensation, the company should be held reliable and the products made from January should be recall. Was this information helpful? | |||
Oct 23, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Sep 21, 2021 Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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