[Resolved] Mondelez India Foods / Cadbury India — Worms in Dairy Milk chocolate

[Resolved] Mondelez India Foods / Cadbury India — Worms in Dairy Milk chocolate - 30 jan 2022

J Jayepate2103 from Mumbai, Maharashtra Jan 30, 2022 Jan 31, 2022 This thread was updated on Jan 31, 2022

Dear sir, Today, I am very disappointed by buying Dairy milk, as when I open the packet.. There was a worms and fungus in it. Generally I do not open the packet, I directly give it to my kids... But this time luckily 5 year old kids was not able to open the packet and he asked me to open.. And what I saw was horrible... Expiry is still far away from current date.. Stil worms.. I have been buying this product for my kids from past many years.. I am not sure how many worms my kids have eaten without knowing... I am writing this email.. So that it brings your attention that customer are buying bad quality product at high price. when you sell kids food product you have a responsibility kids health... Hope you will take action on it and improve quality of the product, Product details and photos attached. +3 photos Was this information helpful? No (0) Yes (0)
Mar 5, 2022 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Jan 31, 2022 Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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