[Resolved] Motorola Mobility — bought a new phone and its not working properly. | |||
I have bought moto e4plus on[protected]. I started facing issues like 1. Suddenly phone flickers and display goes off. I need to go to meta mode and switch it on again. 2. Censo doesnt work. While making a call, with my cheek touching the mobile screen, it goes on hold or loud speaker gets on. 3. Sim 1 slot network is not consistent. I all possible network sims like vodafone, jio, airtel but sam eproblem persists. I went to a service center in marathallii. They reported that my sim2 slot is damaged and they will charge for all the services. I old sim2 slot is fine and i dont have any problem with. They took my device and told that they will do the estimation. Next day went and saw the report they have written that it has dent, scratches and physical damage is done. Which is actually not. I have taken my phone back since i know that they want money nothing else. I need my phone to be replaced or do the repair. They told that sim2 is damaged. What if i got the faulty piece from he vendor it self. They didnt agree for it. I am not the only one who s facing this. Once the device is given they come up with all new problems. Was this information helpful? | |||
Apr 15, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Mar 07, 2018 Motorola Mobility Customer Care's response Hi Anusha, Greetings from Motorola! Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post. Thanks Motorola Support | |||
2 Comments | |||
Comments
Many people are facing this issue and the service centre dont wanna repair the device and even if you get them to repair by fighting they destroy screens and finger print sensor and still dust gets collected again
Reply
Motorola mobile is so bad. It is not working properly. It's service is so bad. All time hanging and software do not working. I think Moto mobile is the most bad phone in our world.
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