[Resolved]  Motorola Mobility — Defect in moto g4 play bought from amazon.in on[protected]

Address:	560025
Website:	www.motorola.in/www.motorola.com

Dear Sir/Madam,

I had purchased moto g4 play from amazon.in vide order number #[protected] by paying an amount of Rs.8999/- .The invoice does not have vat amount in it which otherwise is mandatory. I have found the product is defective one since it has got two sims which i have acativated with different telephone operators i.e.BSNL AND AIRTEL . If i make a call from BSNL sim call goes from AIRTEL and vice versa. When i contacted the seller i.e AMAZON.IN they say the return should be within 10 days only after purchase . I found the problem from 12th day onward of the purchase. I contacted the authorised service centre of Motorola mobility centre at Rajaji Nagar Bangalore who after inspecting the handset told me that the mobile should be reformatted. I formatted as told by the service centre still my problem could not get resolved. This amounts to gross negligence on the part of the seller as well as deficiency in customer service and care.

Therefore I would like to lodge a complaint against amazon and motorola mobility and request you to pursue the matter with the above seller and manufacturer..Kindly do the needful and help me out from the present problem. In case if you need the invoice copy and the chat made with amazon people for doing further in the matter at your end.

Thanking you,
Yours faithfully

ASHWANI KUMAR
MOB: [protected]