[Resolved]  Motorola — Phone is not returned by service centre

Address:

Faridabad, Haryana, 121004

Hi motorola team

Greeting!!!

Hope you are doing well.

I purchased the premium phone of the moto thinking that it will be a wonderful smartphone in terms of performance and roi.

But the decision proved to be fatal for me, the phone turned into a disaster after 5 months of normal use, it's started showing all kind of software and hardware glitches some of them being navigation keys not working, charging works sometimes and sometimes not, camera automatically opens and closes, screen resolution error, automatically opens apps and sends texts, keyboard error, corrupted my sd card and much more troubles.

After spending rs 25, 000 for a moto phone, yes glitches are acceptable to some extent. But i decided that no-one buys moto again in my family, because of the service at the repairing center, faridabad, haryana, india.

Firstly i have to wait 2.5 hours in the queue just to show my phone problems, i mean what kind of crap service is that we take half-days from our offices, loose our salaries and come down to your service center just to sit and wait. Moreover, there is no considerate timing given to us by what time we will be getting our phone back. The authority asked to call us after one week.

That's what we did, we called them after a week and the person said we will be only repairing the phone if we received the spare parts from our company in a very rude manner and asked us to wait for one more week.

Then i got a call motorola mobility on 14 july that spare parts have been dispatched and you will receive your device in next 10-12 days and said that due to some flood the parts have been delayed (Just look at the quality and kind of service you are providing, do you really think we will ever buy moto or lenovo in our life's), and the lady on the phone said she will keep me posted on any updates.

Then, the same lady called me on the next wednesday i. E 20 july and informed me that the parts have not been dispatched (Such a conflicting statement of what she said to me on 14 july) and said to me it will take next 15 days to receive the parts.

Sir/mam, i don't have my handset from last 20 days and i am having a lot of trouble, i know you people don't care about us, but at least ensure that the product we purchase from you is serviced from your part in normal period, like what samsung and apple service centres does.

This is the service you provide after we pay so much of money to you and the kind of crap service you provide us. I suggest you be more responsible towards servicing your customers else you are gonna soon end up like nokia did.

Hope to hear from you soon.

Pfa of the invoice and service center receipt.


Regards
Akshay gera

"if you cannot do great things, do small things in a great way"
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