Motorola Solutions — dust inside my phone's i. e moto g5s plus camera lens

Motorola Solutions — dust inside my phone's i. e moto g5s plus camera lens

S Sunny Dhruva from Okha, Gujarat

I got my moto g5s plus on 6th of october 2017 from amazon and recently while i was looking at the phones physical appearance and admiring it's beauty, i came to know that there is bunch of dust inside my phone's rear camera lens and it quickly mad me unhappy. I would kindly like to know the solution. And i don't want my phone to get opened up. Please solve my issue. Was this information helpful? No (0) Yes (0)
Motorola Solutions customer support has been notified about the posted complaint. Nov 04, 2017 Updated by Sunny Dhruva I emailed all the details regarding the case to [protected]@motorola.com and you told me to visit service center. I have 2 service center in my city as per your website and I went to both the service center and here it is what happened - (1) HCL Touch - Lenovo Esc - Rajkot Pramukh Swamy Arcade, Shop no 9/10, Upper Level, Malaviya Chowk, Gondal road Rajkot, Gujarat- 360001 They told me that their center only cover warranty of Moto M and Moto E series. So I said to myself ok let's go to another service center. (2) Ashutosh Mobile-Rajkot 1/2 Upasana Complex, NEAR Aamrapali Railway crossing, Opp Old Cancer Hospital, Kishanpara, Rajkot - Gujarat I went there and told them about the dust issue I am facing on my phone. The engineer looked through the phone and told me it has to be opened up and it will charge me Rupees 550. I asked them why will they charge me if my phone is in warranty and they said that camera dust does not fall under warranty. Sir, i am seriously losing my patience here. I purchased the Moto G5s plus device by going through intense online research. And now i am regretting that i made a terrible mistake. I belong to middle class sir and could not afford buying another phone and so sadly i have to use this phone with dust for few years. congats.
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Comments

7276676703

from Mumbai, Maharashtra

My name is pravin gadekar. My moto g4 plus mobile is strongly heated. Any time he can blast. My mobile now in warranty. But your care says this problem can not solve here

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi, Sunny.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks,
-Motorola Support

Prafull Maheshwari

from Sonipat, Haryana

hi, friends I also faced the same issue of dust in backside camera lens. I went to the service centre and ask for help they helped me and they didn't ask for any charges... thanx for good service but even after cleaning of dust from back camera lens after 2 days I again realised some dust at same place... yr really i m loosing my temper that why I purchased this phone... it is a manufacturing issue

if you motorola can do some this to solve this issue permanently please let me know
https://m.facebook.com/Prafull94?ref=bookmarks