Motorola Solutions — moto e4 plus manufacturing defect

vikasp80

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

This product is faulty. Basic phone feature is not working. Whenever we call it is out of coverage area. I have replaced 3 reliance gio sim on the handset it has same problem. Handset is not converting signals to 4g volte. I have disconnected my landline and purchased costly phone to support 4g volte feature. Since one month i am struggling. Motorola people not able to diagnose the issue. The phone as described is 4g volte phone but it is not volte. Very ghatia quality i have wasted much of the time visiting service centres it effected my office and connectivity and security of family and children. Highly not acceptable act. Return immediately.

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Motorola Solutions customer support has been notified about the posted complaint.

Aug 17, 2017

Updated by vikasp80 Vikas Pathak [protected]

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Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hello, Vikas.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

vikasp80's [Complaint's author] reply, Aug 18, 2017

Dear Team what additional information you are asking when you already know the product has manufacturing defect. I purchased motto e4plus from flipkart calls are not getting connected. 4g volte feature is not working. I changed 3 simcards but the problem is as it is. It is the moral responsibility of motorola company to call back all e4plus mobile handsets from consumers. Basic function of calling is lagging in the phone.what your quality and testing teams have done before launching to indian market. I wasted my lot of time going to service centers. Service center people are cheating and lying about the issue. I think one of your bosses in your organization has trained them to do so. In last mail I have attached address of service centre .being your moral responsibility pls. Talk with service center people and proceed for the replacement of this ghatia quality product. Thanking You best regards Vikas.Pathak.new delhi india 9479907114