Motorola Solutions — regarding phone moto g4 plus power on /off issues | |||
I ordered moto g plus 4th gen xt1643 bearing Imei no 1 : [protected] Imei no 2 : [protected] From amazon on 14th july 2016. Within a month from the date of purchase i started facing issues in the handset. Issues were : 1) device automatically gets turn off frequently, 2) battery - battery started draining out fast, 3) torch/flash light turn off automatically within few seconds after turning it on. In order to get it done under warranty i went to the b2x motorola care service center, aurangabad 1st, floor satdhan complex beside kotak bank new flyover hotel amarpreet to cidco jalna road aurangabad (Maharashtra) 431001. Contact no :[protected], [protected] email id : aur1. [protected]@b2x.com On 9/10/2016. They checked the handset and said that will look into this matter (Both software + hardware) and it will take 10 to 15 days and gave me the job sheet (Job no : amsaur002581). I called them after 10 days to know whether the problem has been solved or not. They said that the problem is with the hardware and they have ordered the hardware, the delay is from the motorola's end so it will take a week more. I called them frequently to know about the status of the issue. After a long wait for near about 20 days i got the device. Asked them about the hardware issue which they had said on the telephonic conversation and so replaced the hardwere. The device worked well for a couple of days and the same problems started coming back which i have mentioned above. Again for the second time i visited to pune service centre at bm gadget service pvt ltd pune told them that the issues have not been resolved. They said your mobile no new motherboard changed imei sticker, all shiled not fitting properly, poor fitted and normal scratch on mobile externally and show the mobile where the last repaired i. E. At aurangabad service centre (I got the handset after 5 days) this time. Again thrid time i visited to b2x motorola care service center, near bhola vada chowk sawarkar stachu aurangabad. This time got the reply from service center that mobile having softwere problem & they updated the softwre. Again now my moblie having same problem i submitted the mobile to motorola service centre latur now they are telling that mobile is inwaranty and motherboard problem. Now i am really fed up with the same issues again and again for the fourth time. The problem is the same i. E. - device turns off automatically but giving the reason different. I cannot keep visiting the service center for the same problem again and again. Already i had taken leave from office due to this ridiculous service by motorola service center. I want you to replace/exchange this faulty handset asap as i am fed-up with this handset issues. Otherwise, i need to complaint now in consumer court for this. Thanks and regards Was this information helpful? | |||
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Motorola Solutions customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear (Motorola Solutions India Pvt. Ltd.)
I wish to complain about MOTO G PLUS 4th Gen XT1643 IMEI NO 1: [protected]
IMEI NO 2: [protected] that I purchased on from Amazon on 14th July 2016.
I am complaining because
1) Device automatically gets turn off frequently,
2) Battery - battery started draining out fast,
3) Torch/Flash light turn off automatically within few seconds after turning it on i.e. defective mobile
To resolve this problem I would like you to give 30 days.
When I first learned of this problem, I contacted B2X Motorola Care
Service Center, Aurangabad two times Job no: AMSAUR00258.
Aryan Motorola Service Center two times and still problem persist.
I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
Details: MOTO G PLUS 4th Gen XT1643
IMEI NO 1: [protected]
IMEI NO 2: [protected]
Purchased from Amazon on 14th July 2016.
1. B2X SERVICE CENTRE AURANGABAD
WORK CARRIEDOUT: Mother board changed
Job no: AMSAUR002581
Date: 09/10/2016. Received: after one and half month
2. BM Gadget Pune
WORK CARRIEDOUT: No service given.
Job no:
Date: 06/12/2016.
3. MOTOROLA SERVICE CENTRE AURANGABAD
WORK CARRIEDOUT: Software Updated.
Job no:
Date:
4. Aryan mobile services Latur
WORK CARRIEDOUT: Mother board changed.
Job no: SRPUN[protected]
Date: 28/08/2017 Received: 11/09/2017.
5. Aryan mobile services Latur
WORK CARRIEDOUT: Software Updated
Job no: Not given.
Date: 13/12/2017
This is for your information and needful action please.
I wish to complain about MOTO G PLUS 4th Gen XT1643 IMEI NO 1: [protected]
IMEI NO 2: [protected] that I purchased on from Amazon on 14th July 2016.
I am complaining because
1) Device automatically gets turn off frequently,
2) Battery - battery started draining out fast,
3) Torch/Flash light turn off automatically within few seconds after turning it on i.e. defective mobile
To resolve this problem I would like you to give 30 days.
When I first learned of this problem, I contacted B2X Motorola Care
Service Center, Aurangabad two times Job no: AMSAUR00258.
Aryan Motorola Service Center two times and still problem persist.
I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
Details: MOTO G PLUS 4th Gen XT1643
IMEI NO 1: [protected]
IMEI NO 2: [protected]
Purchased from Amazon on 14th July 2016.
1. B2X SERVICE CENTRE AURANGABAD
WORK CARRIEDOUT: Mother board changed
Job no: AMSAUR002581
Date: 09/10/2016. Received: after one and half month
2. BM Gadget Pune
WORK CARRIEDOUT: No service given.
Job no:
Date: 06/12/2016.
3. MOTOROLA SERVICE CENTRE AURANGABAD
WORK CARRIEDOUT: Software Updated.
Job no:
Date:
4. Aryan mobile services Latur
WORK CARRIEDOUT: Mother board changed.
Job no: SRPUN[protected]
Date: 28/08/2017 Received: 11/09/2017.
5. Aryan mobile services Latur
WORK CARRIEDOUT: Software Updated
Job no: Not given.
Date: 13/12/2017
This is for your information and needful action please.
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Motorola Excellence Centre, 415/2 Mehrauli-Gurgaon Road, Sector 14, Gurgaon, Haryana, India - 122001
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks,
-Motorola Support