Motorola Solutions — service poor for moto g4 plus phone

Address:

110092

My phone is having speaker problem, the speaker does not work, calls are not audible neither audio. I got it repaired 2 months back from the motorola service centre. It was under warranty that time and got my speaker changed.
But the same problem of speaker came back after a month.
It has no liquid damage also, been checked properly by the service centre itself. Besides recently the videos stopped playing on my handset. Now my handset is out of warranty and they are saying they will charge rs.10000 for changing a part. The phone itself is about rs. 12000/-. What is the point of asking this much amount. We currently use two phones of moto g and had no idea that we will get such kind of response from moto g service centre. The speaker itself got replaced and repaired 2 months back, and they are saying they cannot do anything about that, it has no warranty. What should i do? I also put forward my request in technical assistance & queries question but their response was to factory reset the phone, which i already did and it did not resolve my issue. It has already been 10 days my phone is at the service centre with no option of repair and they are still asking for rs.10, 000. Personally i am having a very bad experience with this handset and have no idea how to resolve this issue. Service centre address: wa-88, 1st floor shakarpur, above icici bank delhi.
My contact number: [protected]

I have also written mail to the director but there has been no response.

I request for your kind intervention and solve the problem at the earliest. Your immediate action would be appreciated.

Regards,
Sadhika gupta
[protected]