Mts — Customer harassment and worst customer service

Address:

Kolkata, West Bengal

In the connection with the below tailed mail and your earlier mail communication, today I had visited your MTS Shop to migrate my Postpaid connection to Prepaid connection.Then I come to know that my Data Card number has been disconnected permanently. But I could not understand at that time why my connection got permanently disconnected!!! Because as per TRAI(Telecom Regulatory Authority of India) after receiving the customer request for disconnection the Service Provider disconnects the line as TD(Temporary Disconnection) for 90 days and after that the connection gets disconnected permanently. I had called MTS customer care but they(Mr.Sudhir Roy and Mr.Rahul Kumar) explained a different reason for disconnection, that is "non usage of service". Again I am surprised that I had made my last payment on 04/11/2015 and after that I had used the service till December 2014. My last bill was generated on 01/01/2015, then how come the connection got disconnected permanently on 31/12/2014. As per TRAI norms service provider can disconnect the service on non usages of the service after 90 days. In between I had faced a road accident on January 2015 and hence I could not contact your customer care for migration as per your earlier mail communication which said that I can migrate my connection after 3 months from its date of activation. The Date of Activation of my connection was 14/10/2014 and it crossed 3 months waiting period for migration on 13/01/2015. Now please explain me how a multinational company can break the normal terms and condition of TRAI? From the date of activation I had lodged approximate 10 complaints regarding my network issue. Instead of solving my problem, my connection got deactivated permanently.