Mts — EXCESS BILLING OF POSTPAID DATACARD

Address:

Thiruvananthapuram, Kerala

I have been using a mts data card(mts no. [protected]) for last 04 months. I have contacted the customer care for disconnecting the same 03 months back as another service provider have offered me a competitive plan. I have opted the 875 + tax plan as your customer care executive offered me the same plan at 675 + tax plan. So I have decided to continue as an MTS customer.When you first raised your invoice, the said deduction cannot be find. I have contacted the customer care for reporting the same.The customer care executive informed that the offered plan has not been active and he will activate the plan now itself. Also he said that the full payment to be made this time and the excess amount will be deducted when the next invoice raised.But in the second bill also they have raised the full amount without any deduction and plan change.Now they said it has not been active till date and will be active on 01st July.Kindly check your call history for your reference Kindly sort out the issue at the earliest either by said deductions and plan change or by sharing the details for disconnecting the same.Please feel free to contact us at [protected] or [protected]@gmail.com/r.[protected]@mahindra.com for any further clarification if required.