MTS MBlaze India — USB prepaid modem not working

Address:

Chennai, Tamil Nadu

Hello Sir/Madam I've bought a MTS Mblaze prepaid modem 4 months ago for Rs. 799 (modem cost alone) in a Reliance digital showroom located in Chennai. I was using the same with my Dell inspiron laptop windows 7 (licensed version) with out any issue and services were great. I've bought a Mac book Air with Mountain lion X 10.8 iOS and it was working fine without any issues for 2 months. Recently (2 months ago) my MAC book's software version got updated to 10.9 Mavericks iOS and the Usb modem was not supporting and it gave me a error message that says "Need to update the Firmware". I've checked with my friend's new MTS mblaze post paid with the new version its working fine in my laptop. I'm sorry that i don't have that error message with me and now USB modem didn't even got recognized. I've called 5 times to the Customer care number and they are not really helpful and they don't even have an answer. One executive told me that MTS will not support MAC iOS. I wonder how they could say since the advertisement were showing with MAC book's. Kindly investigate with the concern person and advice me to proceed further in this regard. Thanks and regards, Pradeep Rajkumar G. Chennai [protected] rajkumar.[protected]@gmail.com