Mts — RUDE UNPROFESSIONAL REP and SUPERVISOR

Address:

Bangalore, Karnataka

I'm an MTS customer since last few yrs. but thy hv gone worse while mking nonsensical adverts. I recharged online using citibank on 29th April for 499 - it said successfull!!! (money deducted from card) but no connection till night - customer care gv diffrnt reasons - server down, takes 12 hrs...all dat jazz the supervisor was RUDE n he din evn know the difrencee betwen "takes 12hrs" n "within 12hrs" (what kind of floor supervisors do u hv????) On April 30th around 1PM called u guys spoke to Sheetal - d WORSE customer rep i hv evr spoken to in my life. Instead of pacifying, she wanted to overtake the conversation n insisted i listen to her. Whn i told her she needs to listen, she kept mum for a long time when whn I asked question. When i said u r supposed to reply, VERY ARROGANTLY she said u told me to listen so i was listening" (whr do u pk up such reps from???? She BLAMED me for being unprofessional n rude!!! VERY ARGUMENTATIVE She did not connect me to any supervisor when i asked her to do so twice. when I asked for her supervisor name she said "Sangeeta". I wont be surprised if she lied. She was ARROGANT, RUDE, MANNERLESS, evrything opposite of wat is expected of a customer rep. I duno what hapned to the call cuz i directly heard the IVR menu. I want my money back for the failed recharge. and definitely i'm so luking forward to a service provider who knows how to handle customers with respect...whch is the basics Apart from that i'm going to post this in public greviance forums and also mail the MTS members on LinkedIn I hope for an immediate action and quicker response!!! Thanks for adding on to my Frustration !!! Bangalore