MTS / Sistema Shyam TeleServices [SSTL] — MTS Data Card Speed issue & poor service

Address:	Dehradun, Uttarakhand, 248001
Website:	www.mtsindia.in

This is becoming weird.

We keep getting call and reminders from MTS for bill payment. Our calls and mails are falling on deaf ears. I get a call every couple of days from MTS saying your query is being resolved. Then get a message that the complaint has been closed sucessfully.

3 days back again received a call from a gentleman called Saurabh. He mentioned to come on Friday (24th June), today and to call in morning once in Dehradun, yet its past noon and we are still waiting.

Sir/madam, you are requested to please end this plight of ours and take the connection back and refund our money. We would rather buy the data connection from a more organised and reputed company, Tata or Airtel.

Thank you,
Mohit Gupta
[protected]
MTS wi-fi data MDN: [protected]
[protected]
I am appalled at the shabby customer service of MTS.

In the last 10 days, twice we have received the message saying something like - thank you for having spoken to ABCD for your query, if you are satisfied with the resolution send NO else YES to 1551. We have tried sending NO several times, sms does not go only.

After making the complaint for 'n' no. of times, 2 days back i was told that no complaint had been registered and every time to our complaint of poor connectivity/speed, we were given some hog-wash about resetting the Wi-fi equipment. On thursday i was told someone would call with 4 hours to resolve the query. No such thing happened. On lodging another complaint on Saturday, i got a call from a lady who very politely called half hour later (as i was driving at the time).

She told me to log-in again and check speed by trying to log-in to You-tube. I also tried Gmail/hotmail, to no avail. Then she abruptly cut the call after saying there is some problem and will have send someone.

Till date and time, no response.

My sincere request to you is to kindly arrange to set the equipment/connectivity/speed issue right ELSE take the equipment back and refund our money.