Mts — Wifi data card

Address:	New Delhi, Delhi, 110028
Website:	www.mtsindia.in

This is to inform you that, i have purchased the connection of mts wificard on 19th april from mts sistema shyam teleservices, race course rd, vadodara the sales person mr. Sandeep, he misguided me & misselling about the speed. As i already asked him that i stay in manjalpur area & is the speed & network connection is okay? But he said company claims upto 9 mbps but atleast you'll get 1 to 4 mbps.

Secondly connection has been started on 21st april & from 22nd april i started using it in manjalpur area of vadodara & from that day i'm facing terrible issues related to speed. First time after the complaint lodge an engineer (Talpan shah) came to my residence to check the authenticity of complaint & he found that the speed is really low & not even going above 200 kbps. He said he'll inform to higher authority & it'll get resolved i received the message that complaint has been resolved but still it's not. Again i have lodged a complaint apr/4958 on 28th april & i have been told from your one of the dept that again one sr. Engineer will visit my place to check the speed but i never received any call & on 29th april i received a text msg that complaint has been resolved.

I continuously following up for the same thing about the speed issue but i have been made false promises & had given a date that 3rd may your problem will get resolved but till date no such action has been taken from mts, now whenever i call their customercare they give very lame excuses that your current location is 1.2km away from their tower & thatsy you are facing weak network & low speed but our engineers are working on it, but in reality they are not.