Resp. Sir / Ma'am
This is Mr. Vinay Kelkar a Computer Teacher at Jamnalal Bajaj Seva Trust. Tardeo, Mumbai Central. My Home address is as below...
1702/60B, Nakshatra Heights, New MHADA Towers,
CSR Complex, Opp. Ekta Nagar, Charkop Kandivali Link Road,
Kandivali West, Mumbai 400067
Mob: [protected]
I wanted an internet Wi-Fi connection at our above-mentioned premises for home and online lectures use. For that I have contacted
Mr. Chirag Vegda (+[protected] CEO - NEON BROADBAND
Mr. Sufiyan (+[protected] Engineer- NEON BROADBAND
Mr. Suyash Pisal (+[protected] Engineer- NEON BROADBAND
Addresses are as below.
Corporate Office Address: Neon Broadband
404, Agarwal Trinity Tower
Kachpada, D monte lane
Malad (W), Mumbai - 400063
Contact No: +[protected]
Address: Level 20, We Work, NEON STAR GROUP, Oberoi Commercz 2, Western Express Highway Westin Premises, Goregaon, Mumbai, Maharashtra 400063
Sales Division: Neon Broadband
15/B, Hiren Apt.
Gokhle Road
Dahanukar Wadi
Kandivali (W)
Mumbai - 400067
Mr. Devang Prajapati
Corporate Sales Manager
Mob:[protected]
Email: [protected]@neonbroadband.com / [protected]@neonbroadband.com
On 30, December 2021 I paid 8388.00 for the NEON BROADBAND 100MBPS connection. In that they were supposed to give all OTT platforms connections free of charge for a year.
I was asked to pay for the entire year in cash, which I did. This is a big scam as I can understand now, after reading all the other complaints. In short, they deliver the speed was seen not more than 5-6mbps against a plan of 100mbps. Each day I have been following up with them, showing them the screenshot of the speed, I am getting. Mr. Chirag (+[protected] : who kept his phone OFF since I sent him a message that I m filling a complaint against him), end use to always give vague promises and excuses every time.
From day ONE They did not start the connections. They took almost a 2-3 weeks to get a stable connection but; very poor internet speed. Even after complaining several times to their so-called team of just 2 persons (Mr. Suyash Pisal +[protected] and Mr. Sufiyan : +[protected] they did not respond on time. There after contacting 100 times to Mr. Chirag He promised to give me a proper speed and after almost a month He provided me with OTT platform Ids. Which worked for almost 2 months and then stopped. The Addresses mentioned above (For NEON BROADBAND) must be fake.. as I asked them many times to provide me official address but NO RESPONSE. These Addresses I found it through Google
From day 1, I have not received 100mbps line speed as they promised. Those people keep on promising that next week you will get a better speed.. which never comes so far. All the time their Internet is giving me trouble.. and every time I have to contact them almost more than 100 times, then in 2-3 days they pick their phone. they couldn't get rectified and we didn't get an internet connection. Since than I am following up with Mr. Chirag Vegda CEO of NEON BROADBAND and Mr. Sifiyan and Mr. Suyash from NEON BROADBAND to get back our money. But these people are not listening and not willing to return our money.
Since last 10-15 days they aint even accepted my calls or replying on whatsapp.
Last week After contacting several times today Mr.Chirag from neon broadband has sent this message to me
Mr.Chriag: The internet service are working and ott plan of 3 months free was given . Extended free plan had been requested. Please note email [protected]@neonbroadband.com
=====================================
Where I agree that, internet is working now but with very poor speed..
Since Day 1, I have not received the speed as per 100mbps line.. the speed is hardly 5-7mbps and I have complained several times since beginning.. but no response..
Even not all the Ott platform subscription he has given. only few Ott were working which has stopped completely. and since last 2 months he is promising that shortly I'll receive extended plan..
I have sent them a Legal Notice through
Advocate Vishakha Chaurasia
Online Legal India
Contact [protected] / vishakha.[protected]@onlinelegalindia.com
But yet no response from them.
So I am attaching here with all the proof and even legal notice sent to them .. Kindly Find Attached
Hence this is my appeal to the concerned authorities to take action against such cheating and suspension of their licenses for running such incompetent business, and making others suffer.
Thank you
Vinay Chintaman Kelkar
1702/60B, Nakshatra Heights, New MHADA Towers, Opp. Ekta Nagar, CSR Complex, Charkop Kandivali Link Road, Kandivali West, Mumbai 400067
MOB: [protected]
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