One Assist Plan — Cancellation and refund

Address:New Delhi, Delhi, 110046

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/05/2017
Hdfc credit card no. Xx8177
Was this information helpful?
No (6)
Yes (30)
Complaint comments 

Comments

Dear Salma,

Greetings from OneAssist..!

As per your request, we have cancelled your plan vide service request No.1993517 on 17th May, 2017.

We regret for the inconvenience caused to you. Please be assured that the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist
sonu@jha's reply, Aug 19, 2017
Please refund my money

Sonu jha plan no-2550602
I received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan on 22/06/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 22/06/2017
Hdfc credit card no. Xx2168
Relationship no"2270786
Ph:[protected]

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/05/2017
Hdfc credit card no. Xx8177
I have received sms from ICICI bank that rs-1899/- deducted from account to one assist plan on 04/09/17 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

I already called on [protected] and raise the complained, but I didn't receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident : 04/09/2017
ICICI Bank Account - . xxxxxxxx279
Relationship no - 1329245
I have received sms from ICICI bank that rs-1899/- deducted from account to one assist plan on 04/09/17 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

I already called on [protected] and raise the complained, but I didn't receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident : 04/09/2017
ICICI Bank Account - . xxxxxxxx279
Relationship no - 1329245
ICICI Bank Customer Care's response, Sep 5, 2017
Dear Renukat,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a45dw4_aaah) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Thanks ICICI Bank Team.

Required information shared over email.

Regards,
Renuka
Mobile damaged accidentally and the procedure is so long that it takes 30 working days
They dont give complaint number as well niether forwarding call to the manager
i want to cancel the plan and get my refund but they are not cancelling niether giving any information of refund.
Registration Name: Umar Quraishi
Registered number: [protected]
Customer relation number : 2857394
ADC no. 2419362
Yesterday itself, I received a text from icici bank that a sum of Rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, I don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. I did share my concern to [protected]@icicibank.com to zero response from icici bank. Please deactivate this one assist plan and refund my money ASAP.

Regards,
Iram N. Khan
(k.[protected]@gmail.com)
ICICI Bank Customer Care's response, Nov 4, 2017
Dear Iram N. Khan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi
Today i got below message
Dear Customer, Renewal of Policy WA Privilege Single Rs. 1899 for CPP/OneAssist has been regd vide SR[protected] on 03-NOV-17. It will be completed in 1 wkg day.
SR[protected]: Dear Customer, your request for renewal of OneAssist Plan has been completed.

Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my icici account xxxxx8219 . I m continuously calling on [protected], and [protected], but they not cancelling the servicing.more time this number is busy

Please deactivate and refund my money asap
Date of incident : 3/11/2017
Icici Acc.no. xxxxx8219
Relationship no"1381575
Ph:[protected]

Thanks & Best Regards,
Isaiah
Hi,
I took new credit card from one Hdfc bank agent.he had said that card is free for 1st year.But card came with one assist service activated with 1299 deduction. They also converted it into emi without my permission. Now one assist is not ready to cancel and refund my money.they are saying it is already converted to emi now wait for 1 year.I have talk with one assist 10 times.

Name:vedpati tripathi
Phone: [protected]
Hdfc credit card:xxxxxxxxxxxx0866
Hi,
I got below massage.
Dear customer, New policy WA privilege Single Rs.1899/ for CPP/one Assist has been regd vide SR[protected] on 18nov2017.It will be completed in 1wkg day.
Without my permission don't even know the company and this kind o[censored]nsolicited charging of my icici account[protected].
Please deactivated and refund my money asap
My mobile no-[protected]
Yesterday itself, I received a text msg from hdfc bank that a sum of Rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, I don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. Please deactivate this one assist plan and refund my money ASAP.

Regards,
Nanak Ram Charm
(sharma.[protected]@gmail.com)
Mob. [protected]
Yesterday itself, I received a text msg from hdfc bank that a sum of Rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, I don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. Please deactivate this one assist plan and refund my money ASAP.

Regards,
Nanak Ram Sharma
(sharma.[protected]@gmail.com)
Mob. [protected]
I received sms from Hdfc bank on[protected] that- 1399/-Rs deducted from my credit card to one assist plan.Last year i requested you to cancel but you have said this plan will be cancelled in one year but now it was again renewed without any information and without my permission.i don't want your membership and send my money back .

Kindly deactivate and refund my money ASAP.

NAME: Dharmendra Mishra
DATE OF INCIDENT:25-11-17
Hdfc credit card ending:9051
EMAIL : [protected]@gmail.com...
17th NOVEMBER, I received a text msg from hdfc bank that a sum of Rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, I don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. Please deactivate this one assist plan and refund my money ASAP. & I m continuously calling on [protected], and [protected], but they not cancelling the servicing.more time this number is busy

Regards,
Nanak Ram Sharma
(sharma.[protected]@gmail.com)
Mob. [protected]
Sunday itself, I received a text from icici bank that a sum of Rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, I don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. I did share my concern to [protected]@icicibank.com to zero response from icici bank. Please deactivate this one assist plan and refund my money ASAP.

Regards,
Ganesh ingale
([protected]@gmail.com)
nauthorized deduction of RS.1899 from my ICICI SB Account.
An amount of rs.1899 has been deducted on 12.10.2017 from my SB account without permission which is highly regrettable.

The above amount be refunded to my account immediately and confirmation sent to me to the above effect.

Please cancel my one assist plan and refund my mony.
SARVESH KUMAR
Mobile..[protected]
Relationship no. 2906110
Email address :sarveshkuma.[protected]@gmail.com
nauthorized deduction of RS.1899 from my ICICI SB Account.
An amount of rs.1899 has been deducted on 12.10.2017 from my SB account without permission which is highly regrettable.

The above amount be refunded to my account immediately and confirmation sent to me to the above effect.

Please cancel my one assist plan and refund my money.

SARVESH KUMAR
Relationship no. 2906110
Mobile..[protected]
Email address :sarveshkuma.[protected]@gmail.com
I received sms from hdfc bank that rs-2499/- deducted from my credit card to one assist plan on 02/02/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 02/02/2018
Hdfc credit card no. Xx8428
I received sms from Hdfc bank on[protected] that- 1399/-Rs deducted from my credit card to one assist plan.Last year i requested you to cancel but you have said this plan will be cancelled in one year but now it was again renewed without any information and without my permission.i don't want your membership and send my money back .

Kindly deactivate and refund my money ASAP.

NAME: Subodh kr Datta
DATE OF INCIDENT:27-02-18
OneAssist Relationship Number : 1754032
EMAIL : [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OneAssist Consumer Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    77%
    Complaints
    4065
    Pending
    140
    Resolved
    3094
    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    View all OneAssist Consumer Solutions contact information