Onida / Mirc Electronics — onida 6 kg front load splendor machine

Address:

Mumbai, 560068

Hi,

To whomever this may concern.

We have been a loyal customer for onida with our oldest onida tv being almost 30 years old. Apart from that we have 5 other onida devices in our house hold which is a combination of tvs and washing machines. I always though that buying an indian product is always a better idea. Bu my perception changes this past month.

My washing machine 6 kg splendor front load purchased in 2015 went bad in mid july. I logged a call with onida customer care and a technician visited to check. He mentioned that e card has gone bad and it will take 3300 inr to replace to which i readily agreed. I was told that parts have to come from mumbai so uit will take 4-5 days. After 10 days the technician called me and told me part has come and i was happy as it had been 15 days without my machine. He cam to fit the part and lo and behold, the new e card was also faulty and machine did not work. The technician was very helpful and called hi manager, who said to bring the e card back and they will get another one. Again it took well over 10 days and the technician called me this past week and i thought it will be the end of our ordeal as we were without washing machine for a month by now. But alas, how wrong was i! Apparently, they did not get a new board, they tried to tinker with faulty replacement board that had come and gave it to technician saying that it has been fixed. He came to fit, but exact same issue as last time, the machine would not turn on.

I then spoke to shekhar, his manager and sunil who i was told was bangalore head for onida, and his responses were awful. There is no ownership of customer issue and i am being told that there are no parts available. So am i supposed to just throw away a 20k piece of equipment after just 4 years o[censored]se!! Last i heard was they will try and repair, but there is no guarantee and they would not even give me any timelines. Needless to say i regret my decision of supporting an indian brand as opposed to buying an lg or samsung. I am now without machine for a month and a half and no insight into whether it will be even fixed or not.

Regards,
Varun