Oplus — oplus xonphone 5 malfunction

Address:

Krishna, Andhra Pradesh

I've bought a oplus xon phone 5 in september 2014... the phone went something wrong and it is not charging ...rather its gets discharged even when the charger is plugged in... so ive contacted the customer care..but they are not lifting at all...so please respond and rectfy my phone problem...my contact number is [protected]...