[Resolved]  OYO — No Refund paid for checking out one day in advance due to emergency

Address:

Gautam Buddh Nagar, Uttar Pradesh, 600040

My booking id - wpmh8267.

I booked oyo rooms in noida for 2 persons - 2 seperate rooms on 21st sep to 24th sep through phone booking. The executive just took my bookings and sent me the confirmation. He did not say any words regarding the cancellation or early checkout conditions. Not even got my consent for any conditions.

I stayed in the hotel from 21st to 23rd sep. And unfortunately i had to leave one day early so i checked out on 23rd sep morning at 9 am. But the hotel management was not ready to allow me for early check out. I called oyo customer care and explained but they too not ready to cancel my one day booking.

I have the bill clearly saying checkin and checkout time. As per the policy i checked in on 21st sep at 10 pm and checked out on 23rd sep morning at 9 am. Legally i am supposed to pay only for two days but i was charged for 3 days.in bill it was mentioned that the room charge was for 3 days.

Now i request them to refund one day room charges which i paid because of their tele executive's mistake in explaining the terms and conditions to me. I have not agreed or signed for any of your terms and conditions.in such case i am not supposed to be at the receiving end.

Hope oyo understand this and take steps to refund my money for one day room charges.

Saravanan