[Resolved]  Oyo Rooms — OYO and YATRA cheated me

Address:

Bangalore, Karnataka

I had booked an OYO Premium room at Navi Mumbai using Yatra.com. The Yatra Booking Refrence Number: [protected]. The Booking Voicher: A-642944. Unfortunately, I had paid for the booking, which was a big mistake. I reached the hotel at 6:30pm and to my surprise the Hotel Manager tells me that there are no rooms available and that they haven't received my booking. I call OYO customer service and the call went on for 65 minutes and of no use. I then had to find a room myself. You know it's really difficult to find a room especially if you want it at 8pm in the night. I had to go through a lot of tension and mental torture and finally managed to get a room in another hotel. I inmediately called Yatra and explained the situation to them and told them to please cancel the booking and get me my refund. They confirmed that a complain has been raised and the amount will be refunded. Today I get a mail from Yatra saying that OYO rooms said that the Customer DID NOT turn up at the hotel and hence they cannot refund the amount. Yes such frauds are going on in India. So I call OYO, frustrated and angry and you know what OYO says: ' We are ready to give you the refund, but Yatra has not sent a 'Cancellation Voucher', so we can't do anything. Can you believe it? Both Yatra and OYO has cheated me and they are both not ready to give me my refund. I strongly recommend: DO NOT BOOK IN OYO OR YATRA. THEY CHEAT PEOPLE.