[Resolved]  Oyo Rooms — Booked oyo in matunga mumbai but ended in third grade lodge

Address:

Mumbai City, Maharashtra, 411057

Hello,
I booked a oyo room in matunga mumbai for one night stay (28th may). We reached the property at around 5:30 in the evening, we were surprised to see that we booked a third grade lodge in the name of oyo, we got the room and that was smaller then train comparment and double bed for good enough for only 1 person and above all ac was not working because of some repair work and they said we will not face this problem in night, and i missed to say that because of repair work there was no electricity as well. After seeing all this i called oyo customer care at around 5:50 and informed them everything and asked for hotel change and they told me that thir support team will call me in next 10_15mins... I waited till 6:20 and called them back.. Again explained everything to some new support guy he put me on hold for 7/8 mins and after that again told me same thing that there support person will call in next 10 mins... Why the hell they are sitting there if some other support will be helping us... Anyways i again waited till 7 and then gave a call just for liestning the same ans so after that i chexkout the property and informed oyo team at 8 that i already left the property because of all electricity issue as i have my 1 year baby with me who was becoming cranky because of all that tempreture but they didn't changed there answer and again told me that u will receive call shortly. I also informed that please let me know soon whether u can arrange anything else i have to book another hotel.
At the same time i was in contact with support team thru mails as well where they are contant with there answers... After all these mails and calls i received call from there so called support team at around 10:45 pm and he asked me what is the issue mam...??? Are you serious after all these discussions and mails you want to hear everything from scratch... Don't u have ayatem where u update cuatomers issue n instead of frustating customer understand the problem first. So after i explaind everything he told me that he will check with someone at property and call me in 10 mins... Which not yet ended after 2 days...
I haven't faced any problem with oyo earlier this was the first time i had issue and they didn't helped... You are on your own once u book any room because they just associated there names but don't own any responsblity. Worst customer service i ever seen... Online bookings are made on trust so try to maintain that... I need any proper explaination on this because i lost my money for that third grade lodge...