| Address: | Gurgaon, Haryana, 122002 | | Website: | oyorooms.com |
I last booked with OYO for a stay in Bhubaneswar for three nights (Dec 3- Dec 6, 2015), at Oyo Premium Satya Nagar (GWTA3472). The entire amount for the stay was prepaid. Thereafter, I amended my reservation from 3 nights, to 2 nights. I checked out of the Oyo on Dec 5. I spoke and confirmed with Oyo Customer Care on the Dec 4, that the amount for one night will be refunded within 7 days.
I first contacted Oyo Customer Care for the same refund around Dec 15, since it had not yet happened. They told me it would take another 4 days.
Next I called on Dec 25, since it had still not happened, and again got the same sob story. I then called on Dec 28, and demanded to speak to a supervisor. I got one chap named Prashanth Boini, who gave me some crap and bull story about servers not working, and told me it will take 4 more days (see email snapshot).
After the stipulated time he had requested, I replied on the same email asking him that it was not yet done, and did not get any reply on the same.
I last contacted Oyo Customer Care on Jan 8, and again demanded to speak to a supervisor. I got a different guy named Dheeraj Mouni this time. He again told me that it will take 5 days to resolve.
It has been one month and one week since I checked out of that property. I have had to call Oyo five times, since then to no avail. This is simply very dismal customer service. I'm quite sure that I will never be booking with the company ever again, and will make sure that neither does my company.
I'm putting this out here, because I want to ask Oyo if they intend to return my money at all. I've lost my patience now, and am contemplating legal action.
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