[Resolved] Oyo Rooms — Booking confirmed online. No reservation found at check in. Hotel sold out.

BiplabJ

from Hyderabad, Telangana

Address:

500036

We have done online reservation with OYO rooms on 18/10/2015 . We recieved a booking conformation number GJLE7981 for one room. Check In 29th October. Check Out 02/11/2015. On 02nd November when we went to the hotel for checking in. Manager very rudely informed there is no room available. When we showed him the conformation number, he said " what to do if we do not have rooms now". He did not help us with any alternative option.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO