[Resolved] Oyo Rooms — Booking never honoured and part payment never refunded

Bvsivaram

from Hyderabad, Telangana

Address:	560043
Website:	Oyorooms

I reserved OYO Rooms cosmopolitan club with booking number SCHV2314 for 3 days (8th Dec till 9th Dec) 4 Rooms 12 Guests. Hotel Royal9 did not honour the booking and said they responded back to OYO regarding the cancellation but when called help desk they said they processed the refund of part payment of 9000 paid. I called help desk almost 9 times as I did not receive my refund. Finally today 18Dec2015 at 1 AM IST I patiently hear to the customer service he says that I did not cancel the booking on time and so he cannot do anything to help. Inspire of my explaining it to him that hotel9 cosmopolitan club did not honour the booking now OYO says I did not cancel in time. This is unethical and totally unfair. I ask for an escalation supervisor I was told to call back at a later time. I need OYO to look into this issue on priority and help.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO