[Resolved]  Oyo Rooms — Cashback not received from paytm

Address:Gurgaon, Haryana, 390007
Website:www.oyorooms.com

I did two bookings (HLRD0167 & KYMU7862) using the code OYOPAYTM, Ideally I should have received 40% cashback in my paytm account after checking out. But, I didn't received anything. On inquiring, telecaller of oyo said, I should have paid through paytm wallet. However, I booked the rooms after confirmation from the telecallers that I can pay at hotel while using the said coupon code. Both the telecallers said yes, none of them said that, In that case I won't get my cashback. Adding to that, Even the hotel staff didn't warned me about loosing the cashback, while paying through cash. This is a clear case of intentional fraud by Oyo Rooms. I have lost Rs 1000 due to your gameplay and I need my money back in my bank account.
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Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2015
OYO Rooms Customer Care's response
Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Complaint comments 

Comments

I won paytm cashbacks from oyo shake and win contest but they didn't transferred any amount to my paytm account! I wrote 20-25 complain about it to oyo service but no one resolved my issue sometimes i get reply that my issue will be resolved within 24 hours but still i got no money! They are so unprofessional !

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