| Address: | Chennai, Tamil Nadu, 600025 |
| Website: | www.oyorooms.com |
I have been using oyorooms from past year, with more than five bookings. It was a smooth transaction until my last booking which was a pay at booking.
I booked a property (Single room for double occupancy) on arambol beach at goa during the fourth week of march (20th to 25th of march), and paid a sum of rs.4495 via online. I was pushed to a situation to cancel the booking later due to some safety issues that i came across on several reviews and my friends.
During the cancellation of the booking after few days on 13th of march, i called up the customer care agent of oyorooms to ensure my cancellation and the terms and conditions for the same, in which the person gave an assurance about the refund of the amount paid within 7 to 14 days after the cancellation.
In a situation where oyorooms failed to refund the amount within the specified period of time, i again called up to ensure about the same on sunday (27th march), where they claim that the property is non-refundable eventually the amount wont be refunded. (Agent miss.Meenakshi)
After contacting higher officials of the firm, ( mr.Rishab saxena, sr executive ) where they claim to have went through the call recordings and found no assurance by their agent. When i demand to share the call recording, initially they (Miss.Reeta, who claims to be the top most official to contact regarding the issue) accept in sharing the call recoding and asked permission for a day or two and assigned a call back. Miss.Chandhni chauhan who called back seeking additional information regarding the issue, had a ver rude behaviour and is found to be skeptic on me.
Again they call back on monday (28th march) to say the same and refused to share the call recordings.
Irony is that the terms and conditions which i was supposed to accept in order to pay the amount clearly specifies about the 100% refund if a booking is cancelled before 24 hours of check in. I have attached the screenshots of the terms and conditions that specify the above point.
I am unhappy and frustrated with the service they provide where your employees make me me call several times with no proper response and held me on line for more than 20 mins in each and every call. I never expected such a worst service from a trusted firm. It is mentioned that you provide budget rooms, do u even think a customer looking for a budget room will not be caring about the money?
I hope there is someone who can help me sort this issue out and get my cash refunded.
Hope am clear with the mail and situation. For any clarifications please do contact me.
Booking id - hpfm7491
Case id - 269610
Ph no : +91 -[protected]
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