[Resolved] Oyo Rooms — Confirmed booking but no rooms

ssg123

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400080
Website:	oyo.com

I had done the booking for OYO rooms BDA complex with booking ID HGJK7356 for which I recieved sms and email confirmation. On arrival at Hotel at 9 pm I was told that there is no booking and in the night next 1 hour (after long journey) I was on call with OYO staff and they shifted me to another bad hotel. Next day morning when I complained they again shifted at my own cost this time.

I had booked the first hotel for my convenience and how can they have no rooms on arrival despite confirmation. There staff is doing such fake bookings to achieve targets (Harpreet) and senior staff has no sympathy for customer harassment and mental anxiety suffered and they are only worried about few % of discount or cost. There staff should be reprimanded for such acts.
This is bad customer treatment and they deserved to be punished for this.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2016

OYO Rooms Customer Care's response Hi! We are very sorry that you had to go through such inconvenience. It is rather embarrassing to know about this issue. This is not what we are and we will do the needful here, be assured. Your concern has been forwarded and our team will connect with you shortly. We'd truly appreciate your patience & understanding in this regard.