[Resolved]  Oyo Rooms — Did not provide me the room when i reached the hotel

Website:

oyorooms.com

This complaint is regarding the Booking ID BVUI2904, I booked two rooms for two days in hotel namely OYO Rooms Andheri East Asalpha Station 1 in mumbai on 2nd of august 2016 and made the advance payment for that. when i reached there on 5 of august around 8 p.m the receptionist over there told don't have 2 rooms available with them and if i want i could stay there and adjust in 1 room. when i told her that i booked the rooms in advance from oyo she told me sir we cannot do anything if you want you can cancel the booking, after that i called at oyo support after waiting for long they told me sir we started working on your problem and we will call you back in 15 min with resolution, i waited there almost for an hour but didn't called me back, when we literally argued with the manager of the hotel he said we can arrange 2 rooms in other hotel which was around 2km away from that hotel. as it was very late and also raining over there we didn't had any other option than to agree with him but when we reached there that hotel was a very degrade hotel and it doesn't had any of the facilities which oyo promises.
but the problem is oyo did not replied me for my problem and they called me after 2 days to know how was my stay, when i told them again about all what happened they said sir will revert you on this soon and i also told them i will not be able to receive the calls so mail me for further communications, on 12 of august i got a call from oyo regarding the same and the asked me the whole story again after few minutes i got a mail saying would like to inform you that as discussed with Property Manager she told me that they provided you the another OYO property for stay because in previous property there were no rooms available. for which i mailed them That was not the oyo property and i didn't got any services which oyo provides as oyo didn't replied me back on that moment i was not having any other option to go to that so called hotel on the hotel manager's request. I booked the hotel from oyo so it was your responsibility to provide me another hotel not someone else but you left me such a miserable situation that have to agree with the hotel managers request. Now as you are not able to provide me the hotel even after taking money from me in advance you should refund me that money without any excuse and arguments. I hope I'll get my money back soon otherwise i have to take the appropriate legal action against oyo. i did not got any reply of this rather on 16 august i received a massage saying your booking is cancelled as you did not checked in. i again mailed them to reply my previous mail and return my hard earned money but till date i did not received any reply.
therefore i request you to intervene in this matter and help me to get my money back along with the compensation.
thank you