[Resolved]  Oyo Rooms — Forced to pay again at hotel

I have made additional payment of 700 at oyo reception in front of cctv.
They receptionist mentioned that they do not see booking id at their end and can't let me check in. This went onn for like 10 mins and then I was asked to pay. I was scanning a QR named as oyo at property but then, they forced me to scan another qr on a paper.
Before paying them I asked them to write on a paper to give me proof that they do not see a booking id of me. Or if they will give me a payment receipt of it. But the receptionist denied to it.
I had to go to hospital n I had a broken leg fractured patient with me. I had to check in n visit to hospital.
I called oyo CS thrice. My call wasn't connected twice n for the 3rd time I was disconnected from call after putting on hold.
How am I supposed to pay extra? I submitted the payment confirmation that I was forced to pay before check in. But that has been termed as invalid.
This all happened in visibility of cctv. Why doesn't oyo check cctv.
I am beign forced to take legal action against oyo if they don't refund my money. I will file a case of mental harrasment and money extortion in different ways from client.
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Apr 17, 2024
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Mar 17, 2024
Updated by Nicky_rao_99
Booking id kbcp9203
Verified Support
Mar 17, 2024
OYO Rooms Customer Care's response
Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO
Verified Support
Mar 17, 2024
OYO Rooms Customer Care's response
Hi, we tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know if you need any other assistance. ~Team OYO
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